What To Expect

• Initial Contact: We’ll aim to respond within 1–3 working days
• Confidential Chat: A trained team member will contact you safely
• Support Options: We’ll explain available services — emotional, legal, practical
• Your Choice: You decide how you want to proceed. No pressure, no judgment

• We confirm the referral is safe and appropriate
• We contact the person being referred (unless requested otherwise)
• We handle all data confidentially and according to safeguarding best practices
• You can contact us if you need an update (with consent)

Everything we do is trauma-informed and survivor-centred.
Our team will never pressure you to take action you're not ready for.
You're in control every step of the way.